Job description

About company

Are you a person that embodies the principle that “excellence is a habit and not an act?” Are you looking to find a home with a rapidly growing, San Diego-based, law firm? Do you embody our mission of honesty and transparency, setting new standards, and always doing the right thing? We are seeking an experienced professional who can take on a wide variety of responsibilities as our next office assistant. Since 2010, our firm has helped good people regain control of their future when charged with a crime, providing unsurpassed service to those who call upon us to help them during what is likely the most stressful times in their lives. We strive to always deliver excellence and create a positive and lasting impact on the San Diego community beyond criminal defense. We revel in being unique in the way we approach everything related to criminal defense and business, and were recently named a 2022 Better Business Bureau Torch Awards for Ethics Winner.

Responsibilities

Implementing, improving, and ensuring adherence to the Firm’s policies and procedures to reflect the Firm’s high standards, while embracing attention to detail, transparency, and accountability Conveying confidence in person and on the phone, demonstrating exceptional communication skills and an ability to develop rapport with prospective clients, current clients, and referral sources Directing the caller to the appropriate team member, consistent with the Firm’s key administrative policies Creating a positive and professional first impression on behalf of the Firm, making visitors comfortable, offering beverages, etc. Treating a client or task at 4:45 P.M. on a Friday with the same care and compassion as one Monday morning at 9:15 A.M. Assisting our attorneys with calendar management Copying, scanning, file creation/maintenance/closure (physical and electronic filing), and categorizing the Firm’s expense receipts Data entry using common web-based formats to help maintain and keep updated a tracking system to monitor and report on progress with leads, prospective new clients, and referral sources Office maintenance, including keeping the Firm’s existing plants thriving

Requirements

The Office Assistant’s primary goals are to support our Firm by providing outstanding support to our administrative team. The Office Assistant also sets the tone for a caller’s experience with us. You must be able to multi-task and think on your feet while making smart decisions, often under strict time pressures. Success in this position requires the right combination of communication skills, empathy, and ability to investigate the root of our (potential) clients’ problems.

Nice to have

This is not an entry level position. Nor is it a virtual or hybrid position. Prior law firm experience and Spanish language fluency is preferred but not required. Retail and/or hospitality experience is a plus. You must be fully vaccinated against Covid-19.