Job description

About company

We are seeking a Chat Support Specialist to join our dynamic Customer Support team. The ideal candidate will be responsible for providing exceptional customer service and technical support through our chat platform. This role requires excellent communication skills, problem-solving abilities, and a passion for helping customers.

Responsibilities

Responsibilities: Respond to customer inquiries and issues in a timely manner via chat Provide technical support and troubleshooting assistance Ensure customer satisfaction through effective communication and problem resolution Document customer interactions and feedback for continuous improvement Collaborate with other team members to resolve complex issues

Requirements

Qualifications: High school diploma or equivalent; Bachelor's degree preferred Proven experience in customer service or technical support role Excellent written and verbal communication skills Ability to multitask and prioritize in a fast-paced environment Strong problem-solving skills and attention to detail

Nice to have

Skills: Proficiency in typing and computer applications Knowledge of customer service best practices Ability to learn new technologies quickly Experience with chat support software is a plus If you are passionate about helping cu